CoPAX

Support

How to reach us, how to delete your account or download your data, and answers to common questions.

Contact us

  • General help and feedbackQuestions about the app, your account or a trip

    support@copax.app

  • Privacy requestsYour data, corrections, consent

    privacy@copax.app

  • Grievance officer (India)Complaints under Indian law, and account deletion without the app

    grievance@copax.app

We aim to reply within a few working days. Privacy requests are always answered within the time the law in your country allows.

Delete your account

You can delete your CoPAX account at any time.

In the app

  1. Open CoPAX and go to the Profile tab.
  2. Tap Delete account. You can also find it under Privacy & data → Delete my account.
  3. Read what happens, then tap Send code to your number. We send a 6-digit code to your registered phone.
  4. Enter the code and tap Delete my account.

Without the app

If you can no longer use the app, email grievance@copax.app from any address and include your registered mobile number. Before deleting, we confirm the number belongs to you by sending a code to it.

What happens next

  • Your profile is hidden at once and you are signed out on all devices.
  • Your data is erased within 30 days. You cannot sign in to the account during this time.
  • In chats with you, your name and photo are removed and your messages show as “Deleted user”. The other person keeps the chat, but it is ended. Contact details you shared are wiped.
  • A minimal safety record may be kept where the law requires it.

Download your data

In the app, go to Profile → Privacy & data → Download my data and tap Download. You get a copy of your CoPAX data as a file you can keep.

Common questions

Is CoPAX a dating app?

No. CoPAX is for professional networking with the people on your flight or train. Profiles show your headline, company and what you can help with, and conversations use ready-made professional messages.

Who can see my profile?

Only verified travellers on the same trip — in your cabin on a flight, or your coach on a train. Before you accept someone, they see your photo, first name and the initial of your surname, headline and company. After you accept, they see your full name.

Do I need LinkedIn?

Yes. Everyone verifies their LinkedIn, along with their phone and a live selfie. It helps everyone know the people around them are real professionals.

Which trips does it work for?

Flights and trains. Add a trip from your boarding pass, ticket or booking email, and CoPAX shows you who else on that trip is on CoPAX, plus status, gate or platform updates and delay alerts.

Is my selfie stored?

No. The live selfie is only used to check that it matches your profile photo, and it is deleted right after the check. We also never store government ID numbers, and we delete uploaded tickets straight after reading them.

How do I report or block someone?

Open the person’s card on your trip, or your chat with them, and tap Report. Choose a reason and tap Send report — you can also block them in the same step. They won’t know who reported them, and our team reviews every report.

When can I use CoPAX?

CoPAX is coming soon to Android, starting in India. iPhone will follow later.