Agreeing to these terms
CoPAX is run by Lyxa Labs LLP, a limited liability partnership registered in India ("CoPAX", "we", "us"). Registered office: Lyxa Labs LLP, [registered office address].
By creating an account or using CoPAX, you agree to these terms and to our community standards described below. If you do not agree, please do not use CoPAX. Our Privacy policy explains how we handle your information.
Who can use CoPAX
To use CoPAX you must:
- be 18 or older;
- have only one account, which is for you alone and is not shared, sold or transferred;
- use your real name and your own face photo, and keep your professional details accurate;
- add only trips you are really taking, with the seat you really hold;
- not have had a CoPAX account closed by us for breaking these terms, unless we agree otherwise; and
- be allowed to use the app under the laws that apply to you.
What CoPAX is, and is not
CoPAX is a tool for professional networking with the people on your flight or train: hiring, advice, consulting, mentoring and similar work conversations. It also gives you travel updates for your trips.
CoPAX is not a dating app. Romantic or dating approaches are not allowed.
We verify people as described in our Privacy policy, but we cannot guarantee who is on a trip, who someone is, or what they say or do. You are responsible for your own decisions and safety when you talk to or meet anyone, on CoPAX or in person. Always use your own judgement, and follow the instructions of the airline or railway crew.
Your account and profile
- You must complete our verification steps to see other travellers or say Hi.
- Keep your sign-in code and your phone secure. You are responsible for what happens in your account.
- Tell us straight away at support@copax.app if you think someone else has used your account.
- You can delete your account at any time in the app (Profile, then Privacy & data). The Support page explains other ways.
Your trips
Add only your own trips, using your own boarding pass, ticket or booking. Do not add trips you are not taking, seats that are not yours, or someone else's documents. Seat details are shown to help you find the people around you; please respect other travellers' space.
Messages
On CoPAX you talk using ready-made messages and replies that we provide. There is no free-text chat. This keeps conversations short, clear and professional. Either person can end a conversation, block or report at any time.
Using CoPAX respectfully
You agree not to:
- make romantic, dating or sexual approaches;
- harass, threaten, bully, stalk or discriminate against anyone, on the app or in person;
- send unwanted sales pitches, spam or repeated requests to people who have not shown interest;
- ask for money or favours in exchange for advice, introductions or opinions;
- pretend to be someone else, or misstate your job, company or background;
- add fake trips or seats, or upload documents that are not yours or have been changed;
- make false reports about other people;
- collect other people's information, or use CoPAX to contact people outside the app without their agreement;
- copy, scrape, reverse engineer or interfere with the app, or try to get round its security or verification checks; or
- use CoPAX for anything illegal.
Safety, blocking and reporting
You can block or report anyone you have seen on CoPAX. When you block someone, you stop seeing each other. When you report someone, they are not told who reported them.
We review reports and may act on them. Depending on what happened, we may remove content, warn a person, limit what their account can do, hide it from others, or suspend or close it. We may also act on our own if we see a risk to people's safety or to CoPAX.
If you are in danger, contact the crew, the station or airport staff, or the local emergency services first. CoPAX is not an emergency service.
Suspending or closing accounts
We may suspend or close your account, or limit what it can do, if you break these terms, if we are required to by law, or if we reasonably believe it is needed to protect other people or CoPAX. Where it is safe and lawful, we will tell you why. If you think we made a mistake, write to support@copax.app and we will look at it again.
Even while your account is suspended, you can still download or delete your data.
Travel information
Flight and train times, status, gates, platforms and seat layouts in CoPAX come from airlines, railways and travel-data providers. They are shown as provided and may change at any time. Seat maps may be approximate. Always check with your airline or railway, and follow their announcements. We are not responsible for missed or changed trips.
Your content
Your profile, photo and the other details you add stay yours. You give us permission to store, process and show them as needed to run CoPAX as described in these terms and our Privacy policy. This permission ends when your content is deleted, except where we must keep a record by law or for safety, as the Privacy policy explains.
You confirm that you have the right to use the content you add, and that it is accurate and lawful.
Our app and brand
The CoPAX app, website, name, logo, designs and ready-made messages belong to Lyxa Labs LLP or its licensors. We give you a personal, non-transferable permission to use the app for its intended purpose while you follow these terms. You may not copy, sell or re-use them without our written permission.
Privacy
Our Privacy policy explains what we collect, what other travellers can see and the choices you have. It is part of these terms.
Disclaimers
We work hard to keep CoPAX useful, safe and available, but we provide it "as is" and "as available". This means we do not promise that it will always work without interruption or errors, that you will meet anyone on a given trip, or that any connection will lead to a particular result. We are not responsible for what other people say or do, on CoPAX or in person.
Nothing in these terms takes away rights you have under consumer protection law that cannot be excluded.
Limits on our liability
As far as the law allows:
- we are not liable for indirect losses, such as lost profits, lost business opportunities or lost data, or for losses we could not reasonably have foreseen;
- we are not liable for the actions of other users, airlines, railways or travel-data providers; and
- our total liability to you for any claim is limited to the amount you paid us for CoPAX, if any, in the 12 months before the claim.
Nothing in these terms limits our liability for fraud, or for death or personal injury caused by our negligence, or for anything else that cannot be limited by law.
Governing law and disputes
These terms are governed by the laws of India. Any dispute will be handled by the courts at [city], India, unless the law of the country where you live gives you the right to bring a claim in your own courts. Before going to court, please write to us so we can try to resolve the issue.
Changes to these terms
We may update these terms as CoPAX changes or the law requires. We will change the date at the top. If a change is important, we will tell you in the app before it applies. If you keep using CoPAX after a change applies, the new terms will apply to you. If you do not agree, you can delete your account.
If any part of these terms cannot be enforced, the rest still applies. If we do not enforce a term straight away, we can still do so later.
Contact us
Lyxa Labs LLP, [registered office address]
Questions about these terms: support@copax.app
Privacy questions: privacy@copax.app
Grievance officer (India): grievance@copax.app